Privacy Policy

What Information Do We Collect?

We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as email, or participate in another site feature. When ordering or registering, we may ask you for your name, email address, mailing address, phone number, credit card information, or other information. However, you can visit our site anonymously.

We also gather information about gift recipients to fulfill gift purchases. This information is not used for marketing.

Like many websites, we use "cookies" to enhance your experience and gather information about visitors and site interactions. Refer to the "Do we use 'cookies'?" section for more details.

How Do We Use Your Information?

The information we collect may be used in the following ways:

- To personalize your experience and deliver content and product offerings relevant to your interests.

- To improve customer service in responding to your requests.

- To process transactions swiftly.

- To administer contests, promotions, surveys, or other site features.

- To send periodic emails if you have opted-in to our newsletter.

You will not receive newsletters if you haven't opted-in. You can modify your email preferences in the "My Account" section.

How Do We Protect Visitor Information?

We implement various security measures to safeguard your personal information. It's stored behind secured networks and is only accessible by a limited number of persons with special access rights who are required to keep the information confidential. Sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and encrypted in our databases.

Do We Use "Cookies"?

Yes, cookies are small files transferred to your computer's hard drive through your Web browser (if you allow) that enables us to recognize your browser and capture and remember certain information. We use cookies to remember and process items in your shopping cart, understand your preferences, and compile aggregate data about site traffic and interaction.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings.

Who We May Share Your Information With

We do not sell, trade, or transfer your personally identifiable information to outside parties without advance notice, except as described here. "Outside parties" does not include cloudsmokespr.com or partners who assist us in operating our website, conducting business, or servicing you, as long as they agree to keep this information confidential. We may also release your information when appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How Can You Opt-Out, Remove, or Modify Information Provided to Us 

To modify your email subscriptions, please adjust your preferences in the "My Account" section. Due to email production schedules, you may receive emails already in production.

Note: Due to regulations governing our products, it may be necessary to share collected information with governing agencies for compliance with laws.

To delete your online account information, sign into "My Account," access ‘Privacy Settings,’ and submit a request. Cloud Smoke Shop will review and delete your account and personal information, but may contact you to verify the request. We may retain individual sales transaction information for servicing and record keeping.

Right of Access to Personal Information

Cloud Smoke Shop stores data shared by customers during registration and order placement. Registered users can access their stored data by logging into their account. To download this data, navigate to the ‘Account’ page and go to ‘Privacy Settings’.

Categories of Personal Information Collected

Cloud Smoke Shop has collected information under the following categories over the past 12 months:

1. Identifiers: This includes a real name, shipping and billing addresses, email address, and Internet Protocol Address. For users whose age is not verified by our third-party agency, Date of Birth, the last 4 digits of SSN, and any government-approved identity card (Driving License, Passport, or any other Govt ID cards) data will be collected.
2. Inferences about personal preferences and attributes drawn from profiling: User's preferences for products collected via Cookies will be used to provide better, customer-specific product visibility.

Sources of Personal Information Collected

Cloud Smoke Shop collects personal information solely through its website www.cloudsmokespr.com and not through any other online or offline mode.

Purpose of Collecting Personal Information

The information we collect may be used in the following ways:

To personalize your site experience and to deliver the type of content and product offerings you are most interested in.

To better service you in responding to your customer service requests.

To quickly process your transactions.

To administer a contest, promotion, survey, or other site feature.

To send periodic emails if you have opted-in to our newsletter.

If you have not opted-in to receive email newsletters, you will not receive these emails. Visitors who register or participate in other site features will have a choice to be on our email list.

 Personal Data Disclosed for Business Purpose

 Cloud Smoke Shop engages with trusted third parties for various services. Only necessary data for these functions is shared, under the compliance of CCPA guidelines. Data is shared for:

1. Auditing - Advertising Analytics
2. Security - Protecting against fraud and malicious activity
3. Debugging - Fixing technical errors
4. Performing Services - Transaction processing, order fulfillment, age verification, account maintenance, website hosting, and database storage

Do Not Sell My Personal Information

Cloud Smoke Shop does not sell any customer data to third-party agencies or vendors. Data sharing is limited to logistics and age verification partners for order fulfillment and is CCPA compliant. For more information on our vendors' CCPA compliance, please contact us at CustomerService@CloudSmokeShop.com. 

Deletion of Personal Data

To delete your online account information from our database, sign into the "My Account" section and submit a request under ‘Privacy Settings’. Cloud Smoke Shop will review and delete your account and personal information, verifying the authenticity of the request. Note that we may maintain individual sales transaction information for legal record-keeping or as required by law.

Data Collection from Children Under the Age of 13

Cloud Smoke Shop does not allow visitors under the legal smoking age (18+ or 21+ based on jurisdiction) to access the website. Only after affirming legal smoking age can visitors browse or purchase from the website, ensuring no data collection from children under 13.

Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline. Terms and Conditions Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website. 

Your consent

By using our site, you consent to our privacy policy.