Terms and Conditions

Before using this website, please read the following terms and conditions of use. This site is intended for legal-aged audiences only. If you are not at least 21 years of age within the United States, you are not authorized to use this website. By agreeing to the terms and conditions of use and continuing to use this website, you acknowledge that you are at least 21 years of age (at least 18 for international customers). The products listed are intended for adults of legal vaping age who wish to try an alternative for smoking or new products. Please use extreme caution and moderation with these products. It is not our intent to promote the misuse of smoking, nicotine, or any other form of product abuse on this website. We do not take any responsibility for the effect these devices may have upon use. Information may be changed or updated without notice. Access and use of this site are subject to the following terms and conditions and any other applicable law. Do not use this site if you do not agree to the terms and conditions. Cloud Smoke Shop and the content in its entirety included in this site is including but not limited to graphics, text, or code is copyrighted as a joint work under the United States and other copyright laws, and is the property of www.cloudsmokespr.com. The joint work includes work that is licensed to www.cloudsmokespr.com. Copyright 2024, www.cloudsmokespr.com. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with www.cloudsmokespr.com or purchasing www.cloudsmokespr.com products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by www.cloudsmokespr.com.

Warranty Disclaimer/Liability Limitation

The materials and products on this site are given “as is” without any warranties. We at www.cloudsmokespr.com do not represent or claim that all products will be defect-free and will be fixed if so.

We at Cloud Smoke Shop are not liable for any damages that result from products such as chargers, atomizers, mechanical mods, batteries, or any other electronics that are used in conjunction with these products. Furthermore, consequential and incidental damages are not covered under this warranty.

For lithium batteries, we cannot control the way they will be used, charged, discharged, or stored after purchase, Cloud Smoke Shop offers no warranty to lithium battery/batteries or any type of rechargeable batteries, separate or contained within the device, other than the battery working correctly upon first charge. We are not responsible for any damages for any type of batteries due to the cause of usage or short-circuited. Please make sure that you understand how lithium and rechargeable batteries as well as devices that contain lithium rechargeable devices work. Use them at your risk. These products contain a chemical known to the state of California to cause cancer and birth defects or other reproductive harm.

E-Liquid & Nicotine Disclaimer: Please be aware that e-liquid products contain the following common ingredients, which may cause an allergic reaction to a small percentage of users: Propylene Glycol, Vegetable Glycerin, Nicotine, and Food/Beverage Flavorings. In order to avoid personal injury, do not purchase or use any product that contains any known ingredients that you may be sensitive to.

We recommend that you do intense research on each product before purchasing. Please make sure you know all the safety rules for all batteries, rebuildable atomizers, advanced devices, or any other products that we sell. Due to the nature of these products, they are not guaranteed in terms of leaking and other variables such as taste, vapor production, and more. Cloudsmokespr.com and Cloud Smoke Shop’s parent and subsidiary companies do not take any responsibility for any risk of using the products.

Participation Disclaimer

Cloud Smoke Shop cannot and does not revise all communication and content posted by users who access our site. We are not responsible for the materials users have created. Despite that, www.cloudsmokespr.com ensures the right to block or dismiss communications that are abusive, fraudulent, misleading, in defiance of a copyright, trademark, which is inadmissible to www.cloudsmokespr.com at our own discretion.

User Content, Comments, Feedback, and Other Submissions

If, at our request, you send certain specific submissions (for example, contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Cloud Smoke Shop does not endorse or have control over the User Content. User Content is not reviewed by Cloud Smoke Shop prior to posting and does not reflect the opinions or policies of Cloud Smoke Shop. Cloud Smoke Shop makes no representations or warranties, express or implied, as to the User Content or the accuracy and reliability of the User Content or any other material or information that you may access through any of the Sites. Cloud Smoke Shop assumes no responsibility for monitoring any of the Sites for inappropriate submissions or conduct. If at any time Cloud Smoke Shop chooses, in its sole discretion, to monitor any of the Sites, Cloud Smoke Shop nonetheless assumes no responsibility for the User Content, has no obligation to modify or remove any inappropriate User Content, and has no responsibility for the conduct of any of the Sites’ users submitting any such User Content. Notwithstanding the foregoing, Cloud Smoke Shop and its designees shall have the right to remove any User Content that violates this Agreement or is otherwise objectionable, in Cloud Smoke Shop's sole discretion. You agree that you must evaluate, and bear all risks associated with, the use of any User Content, including any reliance on the accuracy, completeness, or usefulness of such User Content. In this regard, you acknowledge that you may not rely on any User Content.

Third-Party Links/Affiliates

To accommodate our customers, www.cloudsmokespr.com may link to sites operated by third parties, which mean we have no control over these sites. They are independent from www.cloudsmokespr.com. Websites provided are for your benefit and you will have to access them at your own risk. However, we look to validate the righteousness of www.cloudsmokespr.com and the links we post, so feedback is much appreciated regarding our third-party links.

Your Cloudsmokespr.com Account

When you use this site, you are responsible for maintaining the confidentiality of your account as well as your password. You agree to accept all responsibility for the activities that occur within your account and password. Cloudsmokespr.com and all of Cloudsmokespr.com’s parent companies are not responsible for any misuse of your account. Cloudsmokespr.com only sells to legal age and adults of smoking age, who can purchase using a credit card or any type of payment. We reserve the right to use any personal information provided by you to carry out and conduct relevant age verification checks. As part of checks made, we may utilize third-party age verification services, data from various credit reference agencies, the electoral roll, and other databases or agencies. If you are under the legal age, www.cloudsmokespr.com and its affiliates will have the right to refuse service, terminate all of your accounts immediately.

Your Information

Information you submit to Cloud Smoke Shop, including, but not limited to, personal information and order details, are subject to our Privacy Policy which can be viewed here. We may submit your personal and order information to governmental authorities where required by law or regulation.

By using the Site, you represent that you have read and consent to the terms of our Privacy Policy, by which you agree to be bound as a condition to using the Site. We may revise the Privacy Policy at any time, and the new version will be made available on the Site. If at any

point you do not agree to any portion of the Privacy Policy, you must immediately stop your use of the Site.

Shipping and Handling

There is a 24-72 hour processing time for all orders, with most orders sent out for delivery within 24 business hours. Processing time might be longer during high volume of orders, such as holiday seasons. We strive to ship orders out as quickly as possible with processing priority to customers with paid shipping. After the processing period, an email tracking will automatically send out when the package is ready for shipment and sent to carriers for shipping deliveries. All shipping transit times are estimated delivery time and not guaranteed. Please view our Shipping & Handling for estimated delivery times.

Due to high volumes of packages that carriers receive, please keep in mind that tracking information may not be updated for several days. Tracking information may not be updated until your package has reached a local sorting facility, transit location, or post office. While carriers offer reliable and expedient service, errors and delays may occur. Errors and delays caused by or as a result of the carriers are not the responsibility of Cloud Smoke Shop and must be resolved by contacting the carrier directly.

Risk of Loss

All of your purchases from www.cloudsmokespr.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items will pass to you upon delivery to the carrier.

Term and Termination

When accessing this site or completing registration or shopping access, you are applying to all of these terms and conditions. Cloudsmokespr.com may terminate these terms and conditions, or any part of them, without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification, and Miscellaneous, shall survive any termination.

Return/Refund Policy

Here at Cloud Smoke Shop, customer satisfaction is absolutely important to us. If the item you have purchased from us is defective when you receive it, you have 30 days to return it to us from the date it was shipped to you. For safety and sanitary reasons, we will not accept the return of the following items: E-Liquids, Disposables, Replacement Coils & Pods, Drip Tips, Spare Parts like O-Rings and Glasses, Batteries, Atomizers such as RDA & Tanks, and Hemp products. If you have any further questions regarding this policy, do not hesitate to contact us through our “Contact Us” page.

Reward Points cannot be redeemed for cash or cash equivalent or applied to past purchases. The Reward Points can only be used towards a future purchase at www.cloudsmokespr.com.

If a package must be Returned to Sender because the carrier was unable to collect an adult signature and proof of ID, Cloud Smoke Shop reserves the right to deduct a $15 restocking fee from the refund of the order. Furthermore, Cloud Smoke Shop reserves the right to re-ship a replacement order only after the original package has been returned to our facility and processed.

In the instance that a refund through the original payment method is not possible due to errors encountered during the transaction reversal process, Cloud Smoke Shop reserves the right to offer reimbursement in the form of Store Credit.

Please note that as of October 21, 2021, Cloud Smoke Shop reserves the right to process refunds after 30 days of the order date. The change in carrier and the longer transit times means that some packages are taking up to 30 days to be delivered.

International Orders

All international customers must be aware of the customs and importation laws for their respective country. Furthermore, all duties, taxes, and VAT fees are not covered and customers are responsible for these payments. Cloud Smoke Shop is not responsible for any packages that are seized or stopped by the authorities, or any fees that are required for international duties. In other words, as a consumer who chooses to purchase and have products shipped to a country outside of the United States, you are taking responsibility for your purchase, and acknowledging that you are aware of the laws pertaining to such shipments. Please contact your local authorities for more rules and regulations in regards to electronic cigarettes and vaping products.

Typographical Errors

In the event that Cloudsmokespr.com is mistakenly listed at an incorrect price, typos, or any information regarding any product or any page, Cloudsmokespr.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Cloudsmokespr.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Cloudsmokespr.com shall issue a credit to your credit card account in the amount of the incorrect price.

Indemnification

You agree to indemnify, defend, and hold harmless Cloudsmokespr.com, its officers, directors, employees, agents, licensors, and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting

from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Pricing & Payment

Product prices do not include taxes (if applicable) and shipping charges. Tax and shipping charges will be added at checkout. The tax and shipping charges shown during the checkout process are an estimate and are subject to verification. Final charges will be reflected when your order is processed. Nothing contained in these terms should be construed in any way to waive or limit our rights to obtain payment for products purchased, including any applicable taxes for which the company pays.

Sales Tax

In accordance with applicable law, Cloud Smoke Shop collects sales tax on orders shipping within or to the following territory: Puerto Rico. Cloud Smoke Shop is not responsible for additional taxes and tariffs on international shipments.

Where applicable, state and local excise tax will be added to the price of all items, as required by law. The amount of tax charged is based on the tax laws in effect in the jurisdiction to which the ordered product will be shipped.

Product Disclaimer

The statements made regarding products found on this website have not been evaluated by the Food and Drug Administration. Products, and the ingredients comprising these products, have not been approved or endorsed by the FDA and are not intended to diagnose, treat, cure, or prevent any disease. This information should not be used to diagnose or treat any health problems or illnesses without consulting a doctor. If you are pregnant, nursing, taking medication, or have a medical condition, we suggest consulting with a physician before using any of our products.

Disclaimer: Some products on this website are derived from industrial hemp and contain less than 0.3% ∆9 - tetrahydrocannabinol (THC) in accordance with the regulations set forth in the 2018 Farm Bill. These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease. Cloud Smoke Shop assumes no responsibility for any legal charges as a result of changing local/state laws. It is the buyer’s responsibility to review local rules and regulations regarding any products made in transaction with Cloud Smoke Shop.

The products on this website that are marketed as ND-THC (non-detectable) may contain trace amounts of THC that nearly undetectable by scientific laboratory testing standards. Cloud Smoke Shop assumes no responsibility for and expressly disclaims all legal issues resulting from

your purchase or use of these products. You agree that you will be solely responsible for your decision to purchase these products and determining compliance with the local rules or regulations in your applicable jurisdiction. Information presented on this website is for informational purposes only, and is not legal advice. All references to ‘Organic’ within this website are provided by the product manufacturer. Please contact the manufacturer directly for more information regarding products labeled as 'Organic.' All information presented here is not meant as a substitute for or alternative to information from healthcare practitioners. Consult with your healthcare professional about potential interactions or other possible complications before using any product. The information on our website is intended to provide general information regarding our products and is not to be construed as medical advice or instruction. Cloud Smoke Shop is not responsible for information contained in customer testimonials or product reviews. These statements are the opinion of the customer, not of Cloud Smoke Shop or any of its affiliates.

Battery Warning

Caution: When working with or handling all rechargeable batteries, there are always risks due to their characteristics, and they may explode or burn if mishandled. Please make sure that you have enough knowledge on Li-ion (Lithium-ion), LiPo (Lithium-ion Polymer), and any rechargeable cells in charging, discharging, assembly, storing, as well as under any circumstances. Always pay careful attention when batteries are being charged. Never leave any batteries or chargers unattended while in use. Always charge batteries on a fire-proof surface and prevent charging on wood or carpet surfaces. Cloudsmokespr.com is not responsible for any damage of any modification to the batteries or chargers in any shape or form. We are not responsible for the damage of any damage caused by misuse or mishandling of Li-ion (Lithium- ion), LiPo (Lithium-ion Polymer), and any rechargeable batteries.

We reserve the right to refuse service to customers that, in our sole discretion, violate any Cloud Smoke Shop terms or policies.